A modern office complex with multiple tenants struggled with outdated intercom systems and inefficient visitor management. Receptionists had to manually verify and guide guests, causing delays, especially during peak hours. Lack of integrated video verification also posed security concerns, as unauthorized visitors occasionally slipped through during busy times.

ALFA TECH’s Solution
To resolve these issues, ALFA TECH deployed the UA-Intercom-Viewer, a smart, wall-mounted touchscreen display that integrates seamlessly with UniFi Access and Protect systems. This powerful control panel provided:

✔ Real-Time Video Monitoring – Visitors can be seen and verified instantly via the high-resolution display.
✔ Two-Way Audio Communication – Tenants can directly communicate with visitors using the panel.
✔ Touchscreen Access Control – Access can be granted or denied right from the Viewer interface.
✔ Seamless UniFi Integration – Fully compatible with existing UniFi Access door readers and Protect cameras.
✔ Sleek, Modern Design – Adds a professional look to lobbies and entryways.

The solution was implemented across multiple entry points, giving tenants full control from their suites, reducing receptionist dependency, and improving the visitor experience.

Customer Satisfaction
After deployment, building management reported:

✅ Faster Visitor Access – Average guest processing time reduced by over 40%.
✅ Enhanced Security – Visual verification dramatically reduced unauthorized entries.
✅ Operational Efficiency – Reception staff workload cut by half.
✅ Positive Tenant Feedback – Tenants appreciated the ease-of-use and professional look.

The UA-Intercom-Viewer modernized the access control workflow and improved both security and tenant satisfaction.

Installation & Configuration Details

Installation Steps:

Mount the Viewer panel using the provided wall kit.

Connect PoE+ via Ethernet for power and data.

Integrate with the UniFi Access system for user management.

Link to UniFi Protect for video feeds.

Configure user permissions and UI preferences via UniFi Controller.

Configuration Overview:

Each panel was assigned to a specific room or office suite.

VoIP and video feeds routed to and from UA-Protect intercoms.

Visitor call logs and video access stored securely via UniFi Protect.

Language and UI settings customized per tenant.